Surestay by Best Western Kapuskasing and Kapuskasing Travelodge are two hotels under the umbrella of O'Brien's Corporate Group.

Job Description:

We are seeking a dedicated and personable Front Desk Attendant to join our team. In this key role, you will be the face of our establishment, providing a warm and professional welcome to all guests. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for delivering exceptional customer service. You will be responsible for managing reservations, handling guest inquiries, and ensuring that every guest has a seamless and enjoyable experience from check-in to check-out.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a smooth check-in process.
• Manage room reservations, including phone and online bookings, cancellations, and modifications.
• Handle guest inquiries, provide information about the motel and local area, and assist with any special requests.
• Process payments, including cash, credit card, and room charges.
• Maintain accurate records of guest accounts and transactions.
• Address and resolve guest complaints or issues promptly and professionally.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready for check-in.
• Ensure the front desk and lobby areas are clean, organized, and well-presented.
• Monitor and respond to emails, phone calls, and other communications efficiently.
• Uphold motel policies and procedures, including security measures.

Requirements:

• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using computers and reservation software (training will be provided if necessary).
• Attention to detail and a commitment to providing excellent guest service.
• Ability to work various shifts, including evenings, weekends, and holidays.
• A positive attitude and professional appearance.

Benefits:

• Comprehensive training program
• Supportive and friendly work environment
• Opportunities for career advancement within O'Brien's Corporate Group

How to Apply:

Candidates for the above position are invited to submit a resume and cover letter outlining your qualifications and relevant experience via email to :

Jimmy Côté, Chief Executive Officer jimmy.cote@obriensgroup.ca

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

 O’Briens Corporate Group is committed to diversity, equity, and inclusion. We welcome and encourage applications from individuals of all backgrounds, including Indigenous peoples, persons with disabilities, and members of visible minority groups. All applications will be received with interest and treated confidentially.